System and Data Operational Support Services

Why operational support services?

Let us be honest here, to gain maximum benefit of the implemented system, the data within the system needs to be up to date and conform to the agreed standard. Unfortunately, this tasks often is time consuming, in some instances is considered as a low priority task. Yet, without having the data within the system, you do not get:

• The accurate feedback that you need for understanding what actually is going  on
• The basic information that you need to make informed decision

In reality, support tasks such as data entry and system management often becomes company overhead, and may cause other issues such as:

• It is occupying yours’ or your expensive specialist staff time.
  How much do you value time?
  Can you use your time better with other value add task?
• It may cause you need to organise relief staff
  Have you considered how you will handle additional temporary resource especially when there is incidental high backlog work
• It may mean you need to find specific business support task
  Have you considered where, and how much time you need to spend to find specialists to handle specific issues within your system and your data. Do you have adequate understanding of the technical issues that need to be resolved?
• People issues
  Does dealing with your staff consume more of your time rather than resolving/completing the tasks?

So do you really want to be hassled with these issues?

Elements of Operational Support Services

At LogicThinker, we will work closely with you to understand what support services will suit you best. The following has been recognised as the work elements within business system and data operational support services

• Data Management
  Our unique arrangement with our outsourcing partners, allow our client to talk with the liaison officer who is based locally in Perth, Australia. Get their task completion managed by us, while still take advantage of the lower cost of outsourcing employee. Our data support services covers wide area from data entry, website update, document update, data processing, document formatting, or even to more complex data management.

• Technology/Tools/Process Maintenance Management
  The maintenance management includes tasks such as
  • Troubleshooting
  • Version updating
  • Configuration general adjustment
  • Dealing with various vendors.

• Training/Workshop
  LogicThinker Group can assist you in facilitating training/workshop to allow knowledge transfer of how your company use system and data for operational purpose.

Our Business Solutions Package

Sometime it is not easy to define how we can start the journey of improvement. We would like to make it easy for you. While you can still contact us for any project that’s related to the specific work elements as defined above, we have created a business solution package that is likely suit your business needs and covering various element of the service. If needed, this package can be customised to make it even more specific for your company needs. We called this solution package, I-COPE. We are currently finalising this package, so stay tune for more detail about this package.

Start freeing up your time, and concentrate on what matters most

Start using your time better through these three simple steps:

Contact one of our friendly consultants for your FREE Exploration session

Simply fill in your detail here, or call 1300 85 70 58.

Agree on the support service scope

We start the project

Ready to take Action?

Be in contact with our friendly consultant, and find out how your business can be beneficial through better systemisation and better understanding of your data.

Simply fill the form below and we will give you a call to see what day suit us best to meet you

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Simply dial

1300 85 70 58

Or email us on

enquiry@logicthinkergroup.com